With customers substantially moving their buying online, they still retain some of their desire for an in-store shopping experience. Thankfully, eCommerce evolution has been able to provide a pathway for these different ways of shopping to exist side-by-side: click and collect.
Click and collect, which is known as “buy online, pick up in-store” in some circles, help buyers shop for their favorite products online and pick their orders in person at a physical store. This practice helps to save on shipping cost as well as allows for faster order collection than if it was shipped.
Additionally, the demand for click and collect service increased due to the ongoing pandemic. Contactless click and collect allow customers to buy and collect their products without having to come in contact with other buyers or store employees.
It is in the wake of these that Wickes has begun to operate contactless Click and Collect service for customers in the United Kingdom. The collection of your products from Wickes online store will be operated outside of the physical Wickes stores where possible, or safely within the stores when an external collection is rather impossible.
Wickes Click and Collect Process
When using the click and collect service provided by Wickes, the following steps is usually how it goes
- Place Your Order On Wickes Online Store
Visit https://www.wickes.co.uk/ to order for your DIY and home improvement products. Add your preferred items to your basket and proceed to checkout.
- Opt for Click and Collect
At the checkout page, select the click and collect option, this option enables you to place your order and pick up your order at any of the Wickes stores in the United Kingdom closest to you.
- Choose Your Pick Up Location
Wickes have about 230 stores scattered around in the United Kingdom, and the click and collect option offers you the chance to choose any of them as your preferred point of pick up. Also, you have the luxury of picking the store closest to your home or on your way from work.
- Wait for A Confirmation Mail
After placing your order, when your order is ready for pick up, you will receive a confirmation mail from Wickes. This confirmation mail tells you your order is ready for pick up and also contains order reference that points the employee to which order is yours.
- Travel to The Store
You are only expected to go to your selected Wickes store after receiving the confirmation mail. Also, it is essential you go to the store along with the confirmation mail as it would be required at the point of collection.
- Ensure Social Distancing
Arriving at the store for pick up, it is imperative to maintain social distancing at the store. This is for your safety as well as the safety of everyone in the store.
- Contactless Collection
After providing your confirmation mail and your order has been authenticated, you will collect all your orders contactless.
Wrapping It Up
All click and collect orders are subject to be collected within four working hours after you have placed your order. However, this could occasionally take longer. This is why it is important to have had confirmation that your order is ready before visiting the store to collect.
More importantly, orders can only be collected during store opening hours. Wickes stores nationwide are opened from 08:00 – 17:00 on Mondays to Saturdays and 10:00 – 16:00 on Sundays.