|Return Time Limit
|All year long
|Read more below
Schuh Return Policy
They appreciate your recent purchase from Schuh and hope you’re satisfied with your selection. However, if you find any reason to return your item, please follow the instructions below:
- Please return your item with the original receipt.
- They are pleased to offer refunds or exchanges for unused items returned within 365 days of purchase. If your item is found to be faulty, they will also provide a refund or exchange where available.
- As they do not provide fitting services, kindly ensure that your footwear is entirely suitable before using it.
Please be aware that these return options are in addition to and do not affect your consumer rights. You can find the full terms and conditions on their dedicated page.
Please note that items can only be returned to a Schuh store that accepts the currency used for the purchase. For hygiene reasons, they cannot accept returns of socks once they have been removed from their original packaging.
Returns via Post
- Please fill out the Returns Form included with your order or enclose a note with your name, address, contact number, and the reason for the return.
- Carefully package the shoes in their original box and place them in a secure outer wrapper when possible.
- Address for Returns: Schuh Returns Unit 613 Kilshane Avenue Northwest Business Park Ballycoolin Ireland D15 VW1X
- For your peace of mind, they recommend using a registered postal service to track your parcel during transit.
- You can expect an email notification confirming the processing of your return within 3 working days after we receive it via post.
If you require any further assistance, please don’t hesitate to contact their Customer Experience Team.
Schuh’s return policy is designed with the customer’s convenience and satisfaction in mind. Offering a remarkably generous 365-day return window for unused items, the company grants customers ample time to assess their purchases. Moreover, the policy provides flexibility by allowing refunds or exchanges, catering to individual preferences. While Schuh addresses the issue of faulty items with a commitment to offering solutions, there are certain hygiene-related restrictions, particularly concerning socks. The return process is straightforward, with clear instructions for mailing returns, and the company’s customer support team is available to assist those in need. Overall, Schuh’s return policy reflects their dedication to delivering a positive shopping experience while ensuring a fair and practical approach to returns.