Next Refund Policy
When you purchase a product from a seller or retailer, you have the right to return it if it doesn’t meet your expectations or if there is an issue with the product. After you initiate the return process and the seller or retailer processes the return of your items, they will proceed with issuing a refund. Please follow the steps below to know what you should do:
- Items should be returned in the original packaging, if tags have been removed they may be unable to process a refund.
- If you want to cancel/return your order you must tell them within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.
- If you paid for the order by credit/ debit card, Paypal, or Apple Pay, any charges will be deducted from your refund.
- If you return the whole order the £4.95 delivery charge will be refunded.
A refund policy is a set of guidelines that a company follows to specify the circumstances under which a customer can receive a refund for a product or service they have purchased. This policy typically includes information on the timeframe in which a refund can be requested, the conditions that must be met for a refund to be granted, and the process for requesting and receiving the refund.
The purpose of a refund policy is to ensure transparency and fairness for both the customer and the company and to help manage customer expectations regarding product returns.
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