LNER Cancellation Policy
LNER understands that travel plans can change, and they have a cancellation policy in place to accommodate different types of tickets. It’s recommended to visit the official LNER website or contact their customer service for the most up-to-date information.
- Advance Tickets:
- Advance tickets are generally non-refundable. However, LNER offers the option to change your journey date and time, subject to availability.
- You can make changes to your Advance ticket up to two hours before the scheduled departure of the original train.
- A fee of £10 or less may apply for changing an Advance ticket, depending on the fare type and route.
- Anytime and Off-Peak Tickets:
- Anytime and Off-Peak tickets are refundable, subject to certain conditions.
- If you booked your ticket through the LNER website or mobile app, you can apply for a refund online through your account.
- Refunds for Anytime and Off-Peak tickets are generally available up to 28 days from the ticket’s expiry date.
- If you choose to apply for a refund and not rebook your journey, there might be an administrative fee of £10.
- If you’ve changed your travel plans and need to modify your ticket, you can do so without administrative fees. After rescheduling, you can then request a refund for the original ticket.
- Refund Process:
- LNER typically refunds the amount back to the original payment method used for booking. However, if refunding to the original method is not feasible, they may arrange a BACS transfer.
Please keep in mind that policies and terms can change over time. It’s recommended to check the official LNER website or contact their customer service for the most accurate and up-to-date information regarding their cancellation and refund policies. Always review the specific terms and conditions associated with your ticket before making any changes or seeking a refund.
LNER’s cancellation and refund policy prioritizes traveler flexibility, accommodating changes in plans after ticket booking. While Advance tickets lack refunds, they permit date and time changes for a fee. Anytime and Off-Peak tickets can be refunded within 28 days of expiration or altered without fees. LNER emphasizes convenient online refund and change procedures. Always refer to LNER’s official site or contact customer service for updated policy details.