Jet2 Cancellation Policy
You have the option to cancel your flight through the “Manage My Booking” section. After requesting the cancellation, you’ll receive a cancellation email. To finalize the cancellation, click the link provided in the email. It’s important to note that all Jet2.com scheduled flights are non-refundable. To safeguard against unexpected situations that might disrupt your travel plans, they strongly advise purchasing comprehensive travel insurance when you book. This insurance can cover unforeseen events that might prevent you from traveling.
If you’ve bought a Jet2Insurance policy on or after June 30, 2022, and need to file a claim, please contact AXA at 0204 517 9888 (available Monday to Friday, 09:00-17:00 UK time). For policies purchased before June 30, 2022, and require claim assistance, please visit www.reactiveclaims.com/RegisterClaim.aspx. Should you need further assistance, keep your policy number handy and get in touch with Jet2Insurance at 01293 665910 (available Monday to Friday, 08:30-18:00, and Saturday 09:00-17:00 UK time).
In cases where they cancel flights and cannot provide a suitable alternative on Jet2.com, a refund will be issued to the original payment card used for the booking.
Can I change the dates of my Jet2 flight?
Certainly, you have the option to modify the dates of your Jet2 flight, although there are associated fees involved.
The fee for changing the flight date is £35 per person, plus any fare difference between your original booking and the new fare. If the current fare is lower than what you initially paid, no refund will be issued. Keep in mind that any original fare discounts will no longer apply, and you’ll be responsible for covering any additional costs resulting from the changes.
To change your flight dates online, follow these steps:
- Visit the “Manage My Booking” section on the Jet2 website and log in to your account.
- Locate and click on the “Change Flight” option.
- Input your desired new travel dates and proceed by clicking “Continue.”
- Review the modifications you’ve made and then confirm the changes by clicking “Confirm.”
- Pay the amendment fee along with any fare difference that applies.
You can also choose to make these changes by reaching out to Jet2’s customer service team or by visiting one of their airport sales desks in person.