How Does it Work:
Visit homebase.co.uk to order for your DIY products. To use the click and collect option, you will be expected to choose a Homebase store among the 152 stores there are in the United Kingdom.
While viewing each product on the online store, you have the opportunity to check if the product is available in your chosen store. If the product is available, you will have the chance to order for the product, pay for it online and pick it up at your chosen Homebase store. You will be able to do this by selecting the click and collect option in the checkout page and following the required step to complete your order.
After placing your order and successfully making payments, you will receive a confirmation email that contains your order details as well as your order number. Your order is usually ready for pick up within 24 hours of placing your order.
Pick Up Information:
You will receive a text informing you that your order is ready for pick up, then, and only then are you expected to go to your chosen store to pick up your order.
Upon receiving the text, you are expected to go to your chosen store with the confirmation email or the order number. Also, you or whomever you send to collect the order might be required to provide an ID when your click and collect order includes Age Restricted products.
Your order will be available for collection at the Customer Services desk. Also, you can only come to pick up your order during the opening hours of your chosen store. Most Homebase stores in the UK are open from 10 am to 5 pm Mondays to Saturdays, and 10 am to 4 pm on Sundays.
From the day you place your order, the store will only hold your order for up to 5 days. Also, the day your order is due to expire, you will receive a reminder text to come to pick up your order. However, if you are unable to collect your order within those five days, your order will be canceled, and Homebase will begin to process your refund.
Additionally, if there are any issues with your order, e.g., If the product you ordered is not in stock, you will receive a text message or a phone call from the store to help resolve the issue.
Wrapping It Up:
Homebase click and collect offers you convenient and fast shopping experience. Also, with Homebase click and collect, you have the opportunity of purchasing outdoor living, extensive outdoor living & DIY collections urgently without stress.