How Does it Work:
After choosing items online on the H&M website, you have to place an order. After placing the order follow these simple steps of click & collect delivery option for collecting your goods physically from a nearby H&M store. For all H&M members, this service is free while for non-members, the service will cost you an extra 3.99 GBP. But if your order is valued at 20 GBP or more, then there are no extra charges.
- Place Your Order
First of all, visit hm.com for placing an online order. Choose the items with the ‘click & collect icon’ and then add them to your shopping cart.
- Select Click & Collect
After placement of the order, now you are ready to proceed to checkout where you will be asked of choosing a delivery option. H&M offers three delivery options which are standard delivery, next day delivery, and pick-up in store (click & collect service). Opt for pick-up in store.
- Choose a Nearby Store
After choosing click & collect service, you will be required to choose a nearby store from where you can collect your order within 3 to 5 working days. After the arrival of your order in the store, you have 7 days to collect your goods. You will be informed via email when your order arrives at your designated store. You can find your nearest store by using the ‘store locator’ tab present both at the top and bottom of the homepage.
- Booking Confirmation
After payment, your order will be confirmed to you via email. This email will contain your order details and reference, and the expected day and time of delivery.
- Pick Up Information
Here are some of the things you should know about collecting your goods through click and collect service.
When will your order arrive in the store?
In most cases, the orders are ready for collection within 3 to 5 working days. H&M operates from Monday to Saturday and the store is closed on Sundays and closed holidays. When your order arrives in the store, H&M will send you an email to let you know it’s ready to be collected.
Once you receive the email, visit your designated store where the employee will check your photographic ID, payment details, and talk you through the specific details of your order. And your goods will be handed over to you.
What do you need to bring to the store?
You are expected to bring along the following items when coming to pick up your order at the store:
- Photographic ID
- Confirmation email
- Pick-up code
To Wrap it Up:
Click & Collect service of H&M provides you the convenience to shop from the comfort of your home and collect your goods from your nearest H&M store.
Still, have questions? ask for help using the link below
Ask for help