Google Refund Policy
These policies apply only to users located in the European Economic Area and the UK and only to purchases made on or after March 28, 2018. For purchases made before March 28, 2018, or for users in all other countries, learn how to get a refund.
Google provides refunds for Google Play purchases that are faulty or do not match their description on Google Play and may offer refunds for some other Google Play purchases based on the refund policies described below. Users can also reach out to the app developer directly for potential refunds.
If a purchase was accidentally made by a friend or family member using your account, you can request a refund through the Google Play website.
If you notice a Google Play purchase on your card or other payment method that you didn’t make and that wasn’t authorized by anyone you know, please report these unauthorized charges within 120 days of the transaction.
If your refund request is approved, you will find information on how long it may take for your refund to be processed.
A refund policy is a set of guidelines that a company follows to specify the circumstances under which a customer can receive a refund for a product or service they have purchased. This policy typically includes information on the timeframe in which a refund can be requested, the conditions that must be met for a refund to be granted, and the process for requesting and receiving the refund.
The purpose of a refund policy is to ensure transparency and fairness for both the customer and the company and to help manage customer expectations regarding product returns.
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