Flixbus Cancellation Policy

Flixbus Cancellation Policy

Flixbus Cancellation Policy

Using Flix, you have the flexibility to cancel your ticket and receive a refund, either in full or partial, up to 15 minutes before the scheduled departure. The refund will be issued in the form of a voucher, which you can use for future bookings. The refund amount is determined by the timeframe in which you initiate the cancellation. For instance, if you decide to cancel your ticket 1 day and 3 hours prior to departure, you will be eligible for a 50% refund.

Please refer to the following table to understand the refund percentages corresponding to different cancellation windows:

  • 24 hours or more before departure: 100% refund
  • Between 24 hours and 3 hours before departure: 75% refund
  • Less than 3 hours before departure: 50% refund
Time before departure Refund (% of ticket price)
Less than 1 day 25%
Between 1 and 6 days 50%
Between 7 and 29 days 75%
30 days or more 100%

The deduction from your ticket price will not surpass 30 GBP at the maximum. If your booking was made in an alternate currency, you can verify the precise refund amount here.

Kindly be aware that any supplementary services such as seat reservations and extra baggage will be subject to a full 100% refund. However, booking fees and service charges are not eligible for refunds.

Further details can be located in their terms and conditions. (FlixBus) Further details can be located in their terms and conditions. (FlixTrain)

For journeys within Turkey and Brazil, a comprehensive 100% refund policy is in effect.

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Conclusion

Flix offers passengers the flexibility to cancel their tickets and receive refunds in the form of vouchers, with a cancellation window of up to 15 minutes before departure. Refund percentages are determined by the timing of the cancellation, and a maximum deduction of 30 GBP applies, regardless of the booking currency. Extra services like seat reservations and additional luggage are fully refundable while booking and service fees are not. Comprehensive details can be found in FlixBus and FlixTrain’s terms and conditions.