easyJet Refund Policy
easyJets’s fare and fee structure is designed as non-refundable. This means that if you decide to cancel, miss, or forgo your flight, refunds are generally not provided, except in situations outlined within these Terms.
If you choose to cancel your entire booking within 24 hours of making it, they offer a full refund, minus the specified Cancellation Fee mentioned in their Fees and Charges. This cancellation can be initiated either online or by reaching out to their Customer Services team. In case you booked through an Agent, you would need to request them to handle this process for you.
It’s important to note that cancellations are not allowed within 2 hours before the scheduled departure time of your initial flight, even if this falls within the 24-hour window from when the booking was made.
For cases involving serious illness or the unfortunate event of a family bereavement:
- If cancellation arises due to a severe or terminal illness, a Medical Declaration document must be completed and submitted. Further details and conditions can be found in the Manage Your Booking section. Their team will carefully assess your situation, and if your circumstances meet the criteria, they may exercise their discretion to extend a refund or offer a flight voucher for a subsequent flight, valid for six months.
- In the event of a family bereavement, they recommend getting in touch with their Customer Services Team as soon as possible. After reviewing your situation, if it qualifies, they might consider providing a refund, waiving fees to modify your flight, or issuing a flight voucher for use within six months. In some cases, documentation confirming these special circumstances may be requested.
Please refer to their full terms and conditions for comprehensive details regarding their refund policy and eligibility criteria.
Method of Refund
Refunds will be issued exclusively to the individual who made the booking, using the initial payment method or the original easyJet account, as applicable. In cases where the original payment method or account is no longer accessible, an alternative payment method in Booker’s name will be used for the refund. When a booking has been made through an Agent, it is the responsibility of the Agent to transmit any refund to the passenger. We cannot be held accountable for any fees imposed by the Agent for handling the refund process.
In instances where an individual presents themselves to them as the Booker and provides the required Booking and security details, and if they reasonably ascertain their identity as the Booker, any refund given to them will be considered a valid refund. Subsequently, they will not process any additional refund claims made by the original Booker or any other passengers listed on the Booking.
Refunds are typically processed in the original currency used for the booking. For further insights and specifics, please consult their complete terms and conditions.
A refund policy is a set of guidelines that a company follows to specify the circumstances under which a customer can receive a refund for a product or service they have purchased. This policy typically includes information on the timeframe in which a refund can be requested, the conditions that must be met for a refund to be granted, and the process for requesting and receiving the refund.
The purpose of a refund policy is to ensure transparency and fairness for both the customer and the company and to help manage customer expectations regarding product returns.
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