Site icon Click and Collect Service

Debenhams Click and Collect

Debenhams offers ‘click and collect’ service for its customers to pick up their goods they have ordered online from one of its stores in the United Kingdom. Though ‘click & collect’ service is available for the majority of the online products, but however, this service is unavailable for certain items. In case, the service is not available for a product the ‘click & collect’ icon will not be displayed with that particular item while checking out. So make sure that your items are displayed with the ‘click & collect’ icon at the checkout.

How Debenhams Click & Collect Service Operates

After choosing items online at Debenhams, you have to place an order. After placing the order follow these simple steps of click & collect delivery slot for collecting your goods physically from nearby Debenhams store.

Place Your Order

First of all, visit for placing an online order. Choose the items with ‘click & collect icon’ and then add them to your shopping cart.

Select Click & Collect

After placement of the order, now you are ready to proceed to checkout where you will be asked of choosing a delivery option. Debenhams offers four delivery options which are standard delivery, next day delivery, nominated day delivery, and click & collect service. Opt for click & collect delivery slot.

Choose a Nearby Store

After choosing click & collect service, you will be required to choose a nearby store from where you can collect your order after 2 pm the next day but unforeseen problems such as bad weather can delay this. If your order is delayed then you will be informed of the issue via email. You will be informed via email when your order is ready at your designated store. Debenhams operates nearly 120 stores in the UK and you can find your nearest store by using the ‘store finder’ tab present at the bottom of the homepage. You have to provide your town, city, or postcode, and all the nearby stores with addresses will pop up on the page.

Booking Confirmation

After selecting your desired store for collection, you can proceed with payment. After payment, your order will be confirmed to you via an email. This email will contain your order details and reference, and the expected time of delivery.

Pick Up Information

Here are some of the things you should know about collecting your goods through click and collect service.

When will your order arrive in the store?

In most cases, the orders are ready for collection by 2 pm in 2 working days but due to some unavoidable circumstances like bad weather, your order can be delayed. However, when your order arrives in the store, Debenhams will send you an email to let you know it’s ready to be collected. You must wait for your email in either case.

Once you receive the email, visit your designated store where the employee will check your photographic ID, talk you through the specific details of your order, and ask you to sign for your order. At this point, the order will be handed over to you.

What do you need to bring to collect Your Click & Collect Order at the store?

You are expected to bring along the following items when coming to pick up your order at the store:

  • Photographic ID
  • Confirmation email
  • Debit/Credit card
  • American Express card (if you paid with it)

In Conclusion

Click & Collect service of Debenhams provides you the freedom to online shop for items that are not available in your nearest stores. Debenhams will provide these goods at your nearest Debenhams store via its ‘Click & Collect’ service.


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